About Cyber Hill | Brisbane IT Support Company

The Founder

Practical experience. A genuine investment in your success.

Joel Franks

Founder & Managing Director

Joel has spent over twenty-five years working in IT, progressing from service desk and field support through to complex infrastructure engineering across managed services environments. That hands-on technical background spans network configuration, server management, virtualisation and cybersecurity, with deep experience across Microsoft 365, AWS, Azure and Hyper-V environments.

After years of hands-on technical work, Joel moved into client success management, working directly with business owners and leaders to align IT services with their operational goals. His technical background gave him a depth of understanding that few client-facing roles bring to those conversations. He holds formal qualifications in both technology and business administration. That combination of genuine technical depth and commercial understanding is the foundation on which Cyber Hill is built.

Joel leads every client relationship at Cyber Hill personally. He takes the time to understand how each business operates before making any technology recommendations and remains the consistent point of contact throughout. His experience across both the technical and client-facing sides of managed services means complex IT decisions translate into clear outcomes for the businesses he works with.

Why We Exist

Small businesses deserve the same quality of IT as large ones.

For a long time, enterprise-level IT management was something only large organisations could access. The technology, the monitoring, the dedicated support. Small and medium businesses were left to manage with ad-hoc support, break-fix arrangements and providers who did not have the bandwidth to truly understand their environment.

Cyber Hill exists to close that gap. We bring the same structured, proactive approach to technology management that larger businesses take for granted and we deliver it at a scale and price point that works for growing Australian businesses.

The difference is personal accountability. When you work with Cyber Hill, you have a consistent and knowledgeable point of contact who understands your setup and what your business needs to keep moving.

Brisbane based

Supporting businesses locally on-site and remotely across Australia.

One point of contact

No call centres. When you log a support request, it goes to someone who already knows your environment, not an anonymous queue.

Long-term partnerships

We work best with clients who want a consistent and invested IT partner as their business evolves.

Working With Us

What working with Cyber Hill actually looks like.

From your first conversation through to day-to-day support, here is how we work.

A conversation, not a sales pitch

We start by understanding your business and your technology. No pressure, no commitment. If we are a good fit, we will put together a clear recommendation.

A structured onboarding process

We document your environment, get monitoring in place and take the time to understand how your team works. We aim to have a clear picture of your setup before your first day of full support begins.

Direct access when you need it

You have Joel's number. When something comes up, you are not navigating a support queue. You reach the person who already knows your business.

Regular communication, not silence

We keep you informed. Whether it is a scheduled check-in, a report, or an update on something we spotted in the background, we stay in contact.

Technology that grows with you

As your business evolves, your IT environment should too. We plan ahead so your technology is ready for what comes next, not just what is in front of you today.

Straightforward advice

If something is not necessary, we will say so. If there is a better approach, we will tell you. Our job is to give you good advice, not to sell you more than you need.

IT support built around
your business.